Teacher Ideas Press
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FAQ

FAQ

Orders & Ordering
Q. I placed an order online but did not receive a confirmation. Should I order again?
A. No. Please contact our customer service department at 800.368.6868 between the hours of 8:30am and 5:00pm, or send an email to custserv@teacherideaspress.com. Please include your billing name, address, and the approximate date and time of your order. It is likely that we received your order, but, because of a typographical error in your email address or other mail server errors, the confirmation never reached you.
Q. I'm having difficulty ordering online. I keep receiving an error message. What do I do?
A. Please copy the error message and send it to webmaster@teacherideaspress.com. It would be helpful if you included the type of computer you were using (MAC or PC), the browser and version number (e.g. Internet Explorer version 5.0), what page you were on in the site, and at what point the error occurred (e.g. when you clicked the checkout button). We will work quickly to fix the problem. In the meantime, if you would still like to place your prepaid order, please contact our customer service department at 800.368.6868 between the hours of 8:30am and 5:00pm ET.
Q. Can I place an online order with a purchase order?
A. Not at this time. All online book orders must be prepaid. Special offers and discounts are applicable for prepaid online orders only.
Q. What is the status of my order?
A. In stock, online orders usually ship within a business day from the date you placed your order. Please allow 3 business days for second-day air delivery, and 2 business days for overnight delivery. Titles that are out of stock will ship as soon as they become available. You may check your order status at anytime by contacting our customer service department at 800.368.6868 between the hours of 8:30am and 5:00pm ET, or by emailing your inquiry to custserv@teacherideaspress.com.
Q. I received a defective or damaged book. What do I do?
A. Contact our customer service department at 800.368.6868 between the hours of 8:30am and 5:00pm ET. They will see that a new book is shipped out and make any arrangements for return of the damaged book.
Q. I did not receive all the books I ordered? What do I do?
A. Contact our customer service department at 800.368.6868 between the hours of 8:30am and 5:00pm ET. They will research your order and make corrections as necessary. Any discrepancies on out-bound shipments must be reported 14 days from date of invoice.
Q. I placed an online order and I'd like to change the billing/shipping address. How can I do this?
A. Most in stock orders ship within a business day of being placed. Many ship the day the order was placed. If the order was just placed, our customer service department may be able to change the address information of your order. Please contact them at 800.368.6868 between the hours of 8:30am and 5:00pm ET.
Q. A book I'd like to order is not yet published. When will it be available? May I order it before it is published?
A. Any not-yet-published title on our website may be preordered. The book description page of the website will provide a title's status and expected availability date. Your order will ship as soon as the book is available.
Q. I just placed an online order and was charged sales tax. Aren't online transactions tax-free?
A. No. This is a common misconception. By law, we must collect sales tax for the sale of tangible goods over the Internet. We currently collect sales tax for orders shipping to Illinois, Colorado, Connecticut, Pennsylvania, and Massachusetts. Illinois and Massachusetts residents will be charged the appropriate sales tax on the subtotal. Colorado, Connecticut and Pennsylvania residents will be charged sales tax on the subtotal plus shipping charges.
Q. I'd like to place an order and have it shipped to Europe? Do you have a European Distributor?
A. Residents throughout most of Europe may order most books on this site from:
Greenwood International
Linacre House
Oxford OX2 8DP
England
Phone: 44.0.1865.888181
Fax: 44.0.1865.314981
Email: greenwood.enquiries@harcourteducation.co.uk
Prices and discounts are not applicable outside the United States.
Q. How can I place an order to ship to a location other than the U.S., Canada, or Europe?
A. Overseas customers should send inquiries to:
Foreign Order Information
Teacher Ideas Press
361 Hanover Street
Portsmouth, NH 03801-3912
USA
Email: foreigninfo@teacherideaspress.com
Prices and discounts are not applicable outside the United States.
Catalogs
Q. How do I request a catalog?
A. To request a catalog, please fill out our online Mailing List form. You may also request a catalog through our customer service department at 800.368.6868 between the hours of 8:30am and 5:00pm ET.
Author Information
Q. How can I contact one of your authors?
A. Our authors can be contacted through our mail referral service. Please address your letter to the author, c/o Teacher Ideas Press, 361 Hanover Street, Portsmouth, NH 03801-3912. You may also ask us to forward your email to an author, though we do not have email addresses for all of our authors and may need to print your email and send it through standard mail.
Author Guidelines
Q. My book proposal has been accepted by Teacher Ideas Press, and now I need information on how best to prepare my manuscript and art for release. Can you give me some advice?
A. The Author Guidelines will give you, the author, direction on how best to present your manuscript to us once it is final. We cover everything from disk and art package preparation to a brief discussion of permissions. We explain what you will see as your book progresses, what you should do at each stage, and with whom you'll be working. We've also included a Sample Art Chart to help you track your art and to release to us when your manuscript is completed.
Review Copies
Q. I'm a reviewer for a publication and am interested in reviewing one of your titles. How do I request a review copy?
A. Please mail or Fax: your request, preferably on your organization's letterhead to:
Review Requests
Teacher Ideas Press
361 Hanover Street
Portsmouth, NH 03801-3912
Fax: 603.431.7840
You may also email your request to reviewrequests@teacherideaspress.com. Please include your name, the organization's name, address, the type of organization, and the organization's URL, if applicable. If possible, please send copies of the issue in which the review is published to the address above.
Employment Opportunities
Q. I'm interested in working for Teacher Ideas Press. Do you have any job openings?
A. Currently, we do not list employment opportunities on our website. You may, however, send your resume and coverletter to:
Human Resources
Teacher Ideas Press
361 Hanover Street
Portsmouth, NH 03801-3912
Permissions/Making Copies of Information
Q. I'm interested in obtaining permission to make a copy (electronic or printed) of information from one of your books. How do I do this?
A. Examples of copying for which permission is required include photocopying, re-publishing printed works, or posting material to a web page. Permission is usually granted with a number of conditions and often includes a fee. Please visit our Permissions Department webpage for complete details on obtaining permission to copy material from our publications.
Permissions/Form Release Letters for Authors
Q. As an author developing my manuscript, I need to know what, if anything, I will need to get permission for before I can use it in my book, and how to go about obtaining these permissions. Can you advise me?
A. Please refer to our Author Guidelines for a detailed discussion of what needs permissioning and how to obtain those permissions. To help you, specific request forms have been developed both to save you time and also to provide legal protection for commercial publication of your book. We cannot accept permissions granted for requests sent on other forms or letters. We also cannot accept emailed permission; it must be an original, signed form. If applicable to your project, please use the following form letters:
Returns
Q. How do I return a book/product?
A. Returns must be accompanied by invoice and will be accepted only within the first twelve months of purchase. All returned products must be in print, unused, and in saleable condition. Video purchases are nonreturnable. CD-ROM products must be unopened to be accepted for return. Please send your prepaid returns to:
GPG/Teacher Ideas Press Warehouse
300 Exchange Drive, Suite B
Crystal Lake, IL 60014
Claims regarding shortages, or damaged or defective materials must be made within 14 days of receipt. Non receipt of an order must be reported within 120 days of the invoice date. For more information, contact Customer Service 800.368.6868.
Accepted returns will be credited to your account. Requests for refunds must be made in writing and will be granted only if no account balance is due.
Q. I received a defective or damaged book. What do I do?
A. Contact our customer service department at 800.368.6868 between the hours of 8:30am and 5:00pm ET. They will see that a new book is shipped out and make any arrangements for return of the damaged book.
Claims regarding shortages, or damaged or defective materials must be made within 14 days of receipt. Non receipt of an order must be reported within 120 days of the invoice date.
Desk/Exam Copies
Q. How do I request a desk or exam copy?
A. Visit the Textbook Examination & Desk Copy Requests section of contact us or through the mail. Exam and desk copy requests should be sent to:
Teacher Ideas Press
College Department
361 Hanover Street
Portsmouth, NH 03801-3912
800.368.6868
Fax: 603.431.7840
Email: sheila.baston@teacherideaspress.com
Q. What's the difference between exam copies and desk copies?
A. Exam copies are books being considered for adoption as a required student text in an applicable college course. Desk copies are for a professor who has adopted the book for their course and have not previously received an exam or desk copy of the adopted text.
Q. Do I have to return my exam copy if I don't adopt the book?
A. No. The book is yours to keep unless you have requested the book "on approval" which allows you to review it for course consideration and return the book within the time period allotted on your invoice or pay for the book.
Q. I received an invoice with my exam copies. I thought they were complimentary.
A. What you received with your order is a packing slip. This allows you to check your slip against what you've received. Packing slips will also indicate if a book is unavailable and provide the date of expected shipment when applicable. Invoices are mailed under separate cover and will show an amount due on the bottom right hand side. If you receive an invoice for an exam/desk copy with an amount to be paid, please contact the college department.

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